vet177 Privacy Policy

vet177 ("we", "our", "platform") is an organisation operating an online betting and casino service in Bangladesh. This privacy policy applies to the vet177 website vet177.cam and all services operated under it.

When you visit our website, create an account, or use any of our services, you voluntarily consent to the terms of this privacy policy. We treat your personal information with the utmost seriousness and are committed to keeping it secure.

This policy clearly describes what types of information we collect, how that information is used, when it may be shared with third parties, and what rights you have regarding your information. If you do not agree with any part of this policy, you are asked to refrain from using our services.

In the normal course of operating the vet177 platform, we collect information from two main sources — information you provide directly and information collected automatically through technology.

2.1 Information You Provide Directly

Information you provide when registering an account or using the platform:

• Full name (Bengali or English)
• Email address
• Mobile number
• Date of birth (for age verification)
• National ID card or passport details (as part of the KYC process)
• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (where applicable)
• Messages and requests submitted via the support chat

2.2 Information Collected Automatically

When you use our platform, certain information is collected automatically:

• IP address and geographic location
• Browser type, version, and operating system
• Device identification information (device ID)
• Pages visited, time, and session duration
• Referral URL (the site you came from)
• Gaming activity and betting history
• Transaction records and amounts

Collected information is used only for specific and lawful purposes. vet177 processes your information for the following reasons:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Managing the VIP programme
• Tracking gaming history and balance

3.2 Security and Fraud Prevention

• Conducting identity verification (KYC)
• Detecting and preventing unauthorised account access
• Complying with anti-money laundering (AML) policies
• Ensuring platform security

3.3 Customer Support and Communication

• Providing assistance via live chat
• Sending important notifications by email
• Communicating account updates and security alerts

3.4 Responsible Gaming

• Monitoring gaming behaviour and identifying problematic patterns
• Providing self-exclusion and limit-setting features
• Applying responsible gaming policies

3.5 Legal Compliance

Information is retained for the required period and necessary cooperation is provided in order to comply with applicable laws and regulatory directives.

The vet177 website uses cookies and similar tracking technologies. Cookies are small text files that your browser automatically stores on your device.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for maintaining login sessions and ensuring the basic functionality of the platform.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: Used to monitor website usage and performance, helping us improve the quality of our service.
• Security Cookies: Used to detect fraud and unauthorised access.

4.2 Cookie Controls

You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may disrupt some important platform functionality and you may not be able to log in or complete transactions properly.

vet177 does not sell, rent, or disclose your personal information to third parties for any unauthorised purpose. However, in certain limited circumstances, some information may need to be shared.

5.1 Payment Processors

The necessary financial information is shared with the relevant payment gateway providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These third parties comply with strict security standards.

5.2 Technology Service Providers

A limited amount of information may be shared with gaming software providers, server hosting services, and technology partners engaged for platform maintenance. These partners operate under our instructions and in accordance with contractual agreements.

5.3 Legal Obligations

If a legal obligation arises to disclose information as part of a court order, a request from a government authority, or a legal process, we will cooperate in accordance with applicable law.

5.4 Fraud Prevention

Information may be shared with regulatory bodies or law enforcement authorities as necessary to detect and prevent money laundering, fraud, or other unlawful activities.

6.1 Data Retention Period

Your information is retained for the period your account is active and for a defined period after it is closed. The retention period is determined based on the type of information and applicable legal requirements:

• Account and transaction data: minimum five years after account closure (in accordance with legal obligations)
• KYC documents: for the period required under applicable law
• Live chat and support conversations: up to 90 days
• Log files and technical data: 30–90 days

6.2 Security Measures

vet177 applies industry-standard security measures to keep your information secure:

• Data transmission is secured through SSL/TLS encryption
• Stored data is kept in encrypted format
• Access controls and Two-Factor Authentication are available
• Regular security audits and vulnerability assessments are conducted
• Access to data is limited to a restricted number of authorised personnel
• Firewalls and intrusion detection systems remain active

vet177 respects your right to data protection. As a user of our platform, you have the following rights:

7.1 Right to Access

You can find out at any time what information we hold about you and the purposes for which it is being used. To exercise this right, contact our support team.

7.2 Right to Rectification

If any information held in your account is incorrect or incomplete, you have the right to have it corrected. This can be done through your account settings or by contacting the support team.

7.3 Right to Close Your Account

You may request the closure of your account at any time. Once the account is closed, your data will be retained for a defined period to meet legal obligations but will not be actively used.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can withdraw this consent by clicking the "Unsubscribe" link in any email or by informing the support team. However, essential notifications related to account security and transactions cannot be turned off.

7.5 How to Exercise Your Rights

To exercise any of the rights listed above, contact us via our 24/7 live chat or by email. You may be required to provide certain information to verify your identity when submitting a request.

The vet177 platform or its content may contain references to third-party websites or services. vet177 is not responsible for the privacy policies of these third parties.

Our payment processors (bKash, Nagad, Rocket, Upay) follow their own privacy policies. We recommend reading their respective policies before using their platforms.

Game service providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, etc.) follow their own data processing policies. They may collect certain technical information while you play their games.

vet177 is a service for adults only. Our platform is intended solely for individuals aged 21 or older.

We do not knowingly collect any personal information from minors. An age verification process is carried out at the time of account registration. If we become aware that a user is under 21, their account will be immediately closed and any collected information will be deleted.

vet177 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the policy will be revised.

For significant changes, we will send a notification to your registered email or display a prominent notice on the platform. Continued use of the platform after a policy change will be considered as your acceptance of the updated policy.

We recommend visiting this page regularly to stay informed about the latest policy.

If you have any questions, comments, or requests regarding this privacy policy, please contact us. Our support team is available in Bengali 24 hours a day, 7 days a week.

For any requests related to your information, please contact us from the email address registered to your account to help verify your identity.